In the changing world, organisations need to adopt digital transformation, or the use of technology to change working processes from the ground up, so they can keep up. IT service management, or ITSM, is a key to strategically transform in a fast, yet effective, manner.

Digital Transformation of Businesses

Digital transformation focuses on bringing in technology to develop, change, or improve organisations in the areas of business, cultures, and customer experiences. The transformation applies to 4 dimensions – people, processes, technologies, and deliveries. 

Digital transformation’s advantages are not limited to agility, sales volumes, and modernisation. It creates sustainability and keeps organisations up to date. ITSM concept is thus an integral part for those during the transition.

What is ITSM?

IT service management, or ITSM, is a concept allowing organisations to maximise their IT resources in ways that align with their goals. The concept is supported by several IT principles which help manage organisations throughout their lifecycles.

ITSM is a process focused. In other words, it is the best practice for developing processes, strategies, and IT management whilst satisfying users and customers from end to end.

ITSM’s key processes include

• Create systems and choose IT technologies that are suitable to organisations and users.
• Bring in the right processes and technologies.
• Enable personnel to learn and follow the new processes.
• Update systems regularly to keep up with changes.

 The definition of IT systems here is encompassing. They cover technologies on hardware, software, networking, websites, programmes, and applications employed by organisations. This makes choosing IT service providers a complicated task. It requires experts in several fields. Each of them is not inexpensive.

Thus, hiring an experienced ITSM provider to manage your IT systems and services is a more viable choice for businesses in digital transformation era.

ITSM Takes Your Businesses to the Next Level

ITSM can be implemented in both IT and Non-IT businesses. With the right foundation, organisations will have a globally recognised framework like the Information Technology Infrastructure Library (ITIL).

ITSM markets have tools and technologies which help you access organisation’s services easily, systematically, and automatically. ITSM’s concept also create ‘deep-rooted’ changes. It will not only be designing service workflow or bringing in digital tools. It will cover strategic management to help organisations reach their targets. There are also changes in attitudes, creation of standards, increasing knowledge and understanding, and aligning working processes of the entire organisation.

IT service management (ITSM) is thus a key to digital transformation. It organises, improves, connects, and realises business’s values throughout the lifecycle. There are also standards and measurements so internal users and customers are sure to receive the best user experiences.

How Is ITSM Connected to Digital Transformation?

Those who cannot change or has wrong directions could be disrupted, losing valuable time, resources, and money without reaching goals. They may need to restart the digital transformation processes, which include personnel recruit, IT resource installation, and selection of software and hardware. Professional IT service management can help ease these pains.

Benefits

• Help businesses plan and execute the use of IT and other resources more efficiently.
• Comprehensively prepare and solve critical IT resource problems. Automated systems running IT operations is backed by experts. 
• Help businesses choose and purchase IT resources that fulfil their needs. 
• Help manage costs effectively by improving working processes and emphasising on self-service systems. This helps shave off unnecessary costs.
• Prepare businesses for technological changes.
• Share technological knowledge with personnel throughout organisations.

Benefits to IT Resource Management

• Help improve IT operations and manage risks in accordance with Service Level Agreement (SLA) you can use to review standards of IT services.
• Help manage IT resources. Everything becomes systematic and traceable.
• Quickly analyse and solve IT problems with precision.
• Help compile data that leads to development and improvement on IT infrastructure.
• Help optimise processing power and storage.
• Help IT personnel and users to see the system overview. They can clearly identify problems and solves them by themselves.
• Great ITSM fortifies organisation’s cybersecurity.

 These reasons can ease your digital transformation as well as improve your working processes to align with changes. First, you need to understand your organisation’s systems and identify areas of improvement. ITSM’s concept can help clarify them and help you improve them in an organised manner. In the age of digital transformation, sound investment equals choosing ITSM experts. An important factor during digital transformation is ‘process’. Right processes can smoothly take organisations into the future. Thus, investment on ITSM is not an option. It is an integral part of the processes.

Summary

In the world where every organisation must undergo digital transformation to avoid disruption, one thing that can help with smooth transition is technologies and processes which resonate with business’s goals and needs of users and consumers. Your organisation can keep up with the world and customer’s needs by investing in ITSM. 

However, ITSM is not simply about choosing IT systems, teams, or digital tools. It is revisiting overall strategies. Make them more align with the changing world and make employees see the same picture. IT service management is thus an essential job. With ITSM experts, your transition will go smoothly and effectively. Your investment will be worthwhile.

G-Able have teams of experts with experience in assisting organisations in various industries to complete digital transformation smoothly. We can lay out ITSM strategies that match your needs and bring ITIL to your organisations.

Let G-Able help you stay ahead digital challenges with ITSM.